Launch (or pause) your loyalty program

Turn your program on to start rewarding customers, or pause it temporarily without deleting any balances or configuration.

Steps

1. Go to Program.
2. Check the Setup summary card — a {ready} / {total} ready count of the core building blocks (earning rules, a reward, app embed) you need before launch.
3. In the Program status card, turn on Enable loyalty program and click Launch program (or Save). To pause later, switch the toggle off — the status flips to Paused and customers stop being rewarded.

Tip

Pausing keeps every balance, rule, and tier intact — it only stops new earning and redeeming, so you can switch the program back to Active at any time with nothing lost. Launching activates points earning on all orders.

Related

• Concept: Points & rewards
• Audit loyalty activity in the Activity Log
• Check your plan, order cap, and overage status