Control when an order earns points (paid vs authorized vs pending)

Decide which payment status an order must reach before Charm awards points, so points fire at the moment that fits your fulfilment flow.

Steps

1. Go to Settings → Points Program → Order rules.
2. Turn on Customize points calculation, then in Award points when order is choose Paid, Authorized, Partially paid, or Pending.
3. Click Save to apply the change.

Caution

Points are issued the first time the order reaches the status you pick (or anything stronger). Pending covers manual payment methods, so points award before money is confirmed — use it only if you trust the channel, since you’d have to reverse points manually if the order never completes. Refunds and eligibility rules can still claw points back automatically.

Tiered earning (spend ladder)

When your Points per amount spent rule has two or more bonus tiers, the Loyalty Hub shows them as a full-width “spend more, earn more” ladder instead of a single line — each tier’s spend threshold and earning rate, so customers see exactly what they earn at each level. The ladder appears automatically; there’s nothing to switch on.

To edit the line above the ladder, go to Visibility → Customer copy and set Spend ladder intro. It shows in each customer’s storefront language.

Related

• Concept: Points & rewards
• Reward purchases from a specific collection
• Customize Loyalty Hub card titles and icons
• Concept: Eligibility, expiry & anti-fraud