Check a customer's email history

See exactly which loyalty emails a customer received — and whether they landed — right on the customer’s detail page, so you can tell an email problem from an eligibility one without leaving Charm.

Steps

1. Go to Customers and open the customer you want to check.
2. Scroll to the Emails card. It lists loyalty emails sent to this customer in the last 90 days, newest first, with the email’s subject, its type, and a Status badge.
3. Read the Status column to see how each send did: Sent, Delivered, Opened, or Bounced.

Tip

Emails you route through Klaviyo show a Via Klaviyo badge instead of a delivery status — Charm hands those off to Klaviyo, so open and delivery tracking lives in your Klaviyo reports. See Use Klaviyo flows instead of Charm emails.

If a customer’s address hard-bounced or drew a spam complaint, Charm stops emailing it and shows an Emails to this customer are paused banner at the top of the card, explaining when and why sending stopped. Once you’ve confirmed the address is good again, click Resume emails in that banner to start sending to them.

Caution

An empty list — No emails sent in the last 90 days — is normal for a brand-new or imported customer, or one whose emails you’ve turned off. It doesn’t mean sending is broken. Only records from the last 90 days are kept, so older sends won’t appear here.

Related

• Turn off an individual email type
• Use Klaviyo flows instead of Charm emails
• Common questions