Connect a review app

Connect your review provider so a verified review automatically awards loyalty points. Charm supports nine paths, each with its own connection method.

Steps

1. From your Shopify admin, open Charm and go to Settings → Integrations → Review apps.
2. In the Review provider dropdown, pick your provider.
3. Provide what that provider needs, then connect:
   • Judge.me — paste your Judge.me private API token and click Connect Judge.me. Charm registers the webhooks for you. (Full step-by-step guide →)
   • REVIEWS.io — paste your public store key and private API key, then click Connect REVIEWS.io. Charm creates the product-review webhook.
   • Stamped, Okendo, Fera — click Generate setup, then paste the shown Payload URL and Secret into the provider’s webhook settings.
   • Loox, Yotpo, Air Reviews, custom — click Generate setup, then send a POST to the Payload URL from a Shopify Flow workflow using that app’s review trigger (or any custom webhook).

Charm normalizes every provider into the same review event, so the points reward fires the same way regardless of source.

The review rule needs this connection

Points for reviews are awarded only when a connected review app reports a review — Charm has no other way to learn that one happened. If you add the Post a product review rule before connecting a provider, the rule editor shows a warning saying exactly that, with a link straight to this screen. Saving still works (connecting afterwards is a perfectly normal order of operations), but until a provider is connected the rule stays silent and never pays out.

Per-provider guides

• Connect Judge.me

Tip

A review reward typically requires a verified purchase and is capped to one per order, so customers can’t farm points by re-reviewing.

Review milestones

Beyond the per-review points, the review rule can carry an optional milestone ladder: a bonus after the customer’s 3rd review, a free product after their 10th — any thresholds, each paying out once per customer. Configure it by editing the Post a product review rule under Program → Ways to earn and enabling Review milestones.

• Each milestone can grant bonus points, a free product, an amount or percentage off, or free shipping.
• A review with a photo or video counts as one review, even when it also earns the media bonus.
• Milestones work even with per-review points set to zero — the review is still recorded and counted.
• Counting starts when you add the ladder, so long-running review programs don’t trigger a retroactive payout.

Customers see the next milestone’s reward and their progress (“1 / 3 reviews”) on the review tile in the storefront widget and account hub.

Related

• Concept: Points & rewards
• Connect Klaviyo
• Connect Ecomail
• Set up Shopify Flow triggers and actions