Exclude products and collections from earning points

Keep specific products — samples, low-margin items, a whole sale collection — from contributing to the points a customer earns, while the rest of the order still earns normally. This is the product side of Eligibility; to exclude people instead, exclude customers by tag.

Steps

1. Go to Settings → Eligibility → Excluded products.
2. Choose how to exclude:
   • Pick products — select individual products or variants.
   • Pick collections — select whole collections. Anything that lands in the collection later stops earning automatically, and starts again when it leaves; handy for a sale or clearance collection you keep rotating.
   • Product tags — type tags, then Add tag.
3. Click Save to apply the change.

How to exclude products from earning loyalty points in Charm

Tip

Excluding a product doesn’t disqualify the whole order — the order can still earn points, but excluded products don’t count toward the earning amount. Membership fee products are excluded automatically, so you don’t need to add them here — see stop points on membership purchases. Gift cards and marked-down items have their own switches — see stop gift cards and discounted items earning points.

Related

• Concept: Eligibility, expiry & anti-fraud
• Stop gift cards and discounted items earning points
• Stop points earning on membership purchases
• Exclude specific customers by tag