Customize the reward discount code prefix

Set the prefix Charm puts on every reward discount code it generates, so redeemed codes look branded and are easy to spot in your orders.

Steps

1. Go to Settings → Points Program → Branding → Reward discount codes.
2. Turn on Set up a custom discount prefix, then type your prefix into Discount code prefix (letters, numbers, and hyphens only).
3. Check the Preview, then Save.

Tip

Changing the prefix only affects codes generated after you save — existing reward codes already in customers’ hands keep working unchanged. Charm appends a hyphen and a unique suffix automatically, so you don’t need to add one. While you’re in Branding, you can also rename “Points”.

Related

• Concept: Points & rewards
• Choose between a fixed-amount and a percentage discount reward
• Rename ‘Points’ (including per-language names)