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Fix: storefront widget not appearing

The floating loyalty widget shows a spinner that never resolves, or doesn’t appear on the storefront at all.

Likely causes

  • The Charm app embed is toggled off in the theme editor.
  • The embed was added to an unpublished theme, so it’s not live on the storefront.
  • The block shows Inactive in Block detection because no real traffic has hit it yet.
  • A theme or browser cache is serving an old version of the page.

How to fix

  1. From your Shopify admin, open Charm and go to Visibility → Floating widget, then open the Widget card.
  2. Click Customize to launch the theme editor with the Charm app embed selected, toggle the embed on, and click Save. Confirm you’re editing your published theme.
  3. Back in Charm, go to Visibility and check the Block detection panel. Detected means the embed is placed; it flips to Active once a customer loads it. Reload the storefront in a private window to clear cache.

See Add the floating loyalty widget to your storefront and Check whether a storefront block is live.

Still stuck? Email hello@appfleece.com with your store URL — it’s usually a one-minute fix on our side.