Choose between a fixed-amount and a percentage discount reward

Pick whether a reward takes a set cash amount off an order or a percentage of it — each behaves differently as basket size changes.

Steps

1. Go to Program → Redeeming points and click Add reward.
2. Under Discount type, choose Amount off for a fixed cash value or Percentage off for a share of the order.
3. Set the Amount or Discount percentage (%), set the points cost, then Save.

Tip

Amount off stays the same no matter how large the cart is, so it’s predictable but worth proportionally more on small orders. Percentage off scales with order value, which can grow your liability on big baskets — cap it with a minimum purchase, or limit the reward to specific variants, if that’s a concern.

Let customers choose how much to redeem

An Amount off reward can be redeemed several times over in one go: at 100 points for €1 off, a customer with 1,000 points can take €10 off as a single code. Store credit rewards work the same way.

Customers pick the amount with a quantity stepper wherever they redeem: in the cart, at checkout, in the floating widget, in the Loyalty Hub and on the rewards page. The stepper shows the discount and its points cost as it moves. By default it goes up to 100 times the discount amount, as far as the customer’s points reach.

To set your own range, turn on Limit how much can be redeemed at once:

• Minimum discount: the smallest amount a customer can redeem at once, for example €5. The stepper starts there, and customers who can’t afford the minimum don’t see the reward as redeemable yet.
• Maximum discount: the largest amount at once, for example €15. Leave either field empty for no limit on that side.

The reward’s info tip states the range, so customers know it before they start.

Related

• Concept: Points & rewards
• Customize the reward discount code prefix
• Limit a reward to specific product variants
• Combine reward codes with other product discounts (Plus)