Edit the loyalty FAQ

Charm auto-generates an FAQ from your program’s real settings, including your points name, tier basis, referral rewards, expiry, reward-combining policy, and how your punch card or Complete the set card works. It’s localized into every published language. You can reorder it, rewrite any answer, hide questions, and add your own. It shows on the Loyalty Hub, the floating widget, and the landing page.

Steps

1. Go to Visibility → FAQs.
2. Under Questions, drag any row by its handle to reorder — predefined and custom questions mix freely.
3. To rewrite a predefined question, click its Edit (pencil) icon and change the Question or Answer. Leave a field blank to keep the automatic text for that language.
4. To hide a predefined question, turn off its toggle. It stays in the list marked Hidden.
5. To add your own, click Add question, fill in the Question and Answer, and click Done.
6. In the Where to show card, toggle Landing page, Loyalty Hub, and Store widget on or off.
7. Save.

Tip

Predefined answers stay in sync with your program automatically. If you rename points, change how tiers qualify, or adjust referral rewards, the generated text follows — so you only need to touch questions you want to word differently.

Caution

A custom question must have text in at least one language before you can save; the row shows an Incomplete badge until it does. Rows filled in some but not all languages show Partial translation and fall back to your default language.

Related

• Concept: Storefront surfaces
• Add a loyalty landing page
• Add the Loyalty Hub to customer accounts
• Add the floating loyalty widget to your storefront