Fix: checkout or thank-you block not showing

The earn-and-redeem block at checkout, or the points-earned block on the thank-you / order-status page, isn’t showing.

Likely causes

• The block wasn’t added in Shopify’s checkout editor, or it was added on only one of the two post-purchase pages.
• In-checkout step placement (before payment) is being attempted on a non-Plus store.
• The block shows Inactive in Block detection because no order has gone through since you placed it.

How to fix

1. From your Shopify admin, open Charm and go to Visibility → Checkout editor, then click Set up (or Customize) on the relevant card and use Open editor to launch Shopify’s checkout editor.
2. Add the blocks where they belong: Redeem points and Points to earn near the order summary, and the Points earned block once on the thank-you page and once on the order status page. Click Save.
3. Place a test order, then return to Visibility → Block detection — each card flips to Active after real traffic passes through it.

On non-Plus stores, in-checkout step placement is gated; use the thank-you and order-status blocks instead. See Enable earn & redeem at checkout and Show points earned on the thank-you page.

Still stuck? Email hello@appfleece.com with your store URL.