Add a grace period before a customer drops a tier

Give customers a buffer so they don’t lose their tier the instant their activity dips below the threshold.

This is the VIP tier setting. For paid memberships, see membership term length and grace period.

Steps

1. Go to Settings → VIP tiers → Grace period.
2. Turn on Enable grace period.
3. Set Grace period (days) to how long a customer keeps their tier after dropping below its threshold, then Save.

Tip

A grace period matters most when you reset qualification by calendar year or rolling window — without it, customers can be demoted the moment a window resets. The default is 7 days; pick a window that gives loyal customers room to make their next purchase.

Related

• Concept: VIP tiers
• Reset VIP qualification each year (or use a rolling window)
• Make VIP tiers qualify by spend instead of points