Set up points expiration

Expire unused points after a set period of inactivity so balances stay current and your liability doesn’t grow unchecked.

Steps

1. Go to Settings → Points Program → Points expiry.
2. Turn on Enable points expiry, then set Months until expiry (the inactivity window, 1–60 months).
3. Click Save to apply the change.

Tip

Expiry runs on inactivity — the clock resets every time a customer earns or redeems, so only truly dormant balances expire. The change applies retroactively to existing balances, and a points-expiry warning email goes out a set number of days before points are due to expire — turn that email off if you’d rather stay quiet.

Related

• Concept: Eligibility, expiry & anti-fraud
• Set an expiry window for when a reward can be redeemed